FAQ

Here you will find answers to common questions about jaramari Finefood, our salts and peppers, how to use them, and ordering, shipping and returns.

Products & use

What is Flor de Sal?

Flor de Sal is made up of delicate salt flakes that form on the surface of the salt pans. It is mainly used as a finishing salt: add it just before serving so its texture and flavour are preserved.

What is the difference between Flor de Sal and Old Sea Salt?

Flor de Sal is finer, flakier and ideal for finishing at the table. Old Sea Salt is stronger and coarser. It is especially useful for cooking, marinating, seasoning and everyday use in the kitchen.

What do I use Liquid Sea Salt for?

Liquid Sea Salt is practical when salt should be distributed very evenly, for example on vegetables, fish, salads, marinades or dishes that only need a precise final seasoning.

Why is Flor de Sal sometimes slightly moist?

A little residual moisture is normal for Flor de Sal. It is part of the product’s natural character and supports its fine, flaky texture.

How should I store salt?

Store salt dry, clean and tightly closed. Avoid direct moisture and strong odours. After opening, close the bag or jar carefully again.

Which variety suits which dish?

Natural is the all-rounder for almost everything. Mediterranean works well with vegetables, pasta, fish and salads. Piri-Piri is suited to spicy dishes, grilled vegetables and meat. Steakhouse works well with meat, grilled dishes and savoury food. Citrus Fruits suits fish, seafood, vegetables and summery dishes. Garden is especially good with tomatoes, salads, vegetables and Mediterranean cooking.

How much should I use?

Start carefully and season to taste. Flor de Sal is usually not used in large quantities, but as a targeted final touch just before serving.

Where do your salt products come from?

Our salt products come from Portugal. You can find more information about origin and composition on the product page and on the label.

Do your products contain additives or allergens?

Please always check the ingredient information on the product page and on the product label. Spice and herb blends may contain different ingredients depending on the variety.

Ordering & payment

How can I order?

Add the products you want to the cart and complete the order through checkout. After a successful order, you will receive an order confirmation by email.

Which payment methods are available?

The currently available payment methods are shown directly in checkout.

Can I change an order afterwards?

Please contact us as quickly as possible at info@jaramari.com. Once an order has already been passed to fulfillment, changes or cancellations may no longer be possible.

Shipping & delivery

Where do you ship?

At launch, our Shopify store is mainly aimed at customers in Germany. The delivery countries and shipping methods shown in checkout are always decisive.

How long does delivery take?

Delivery time depends on the destination country, shipping method and availability. The key information can be found on our Shipping & Returns page and in checkout.

Will I receive tracking?

As soon as tracking is available for your order, you will receive the shipping information by email.

Why can several items arrive separately?

Depending on stock and fulfillment, individual items from one order may be shipped in separate parcels. This does not change anything about the ordering process for you.

Returns & complaints

How does a return work?

Please contact us by email before every return. Do not send goods back without prior approval. We will review your request and tell you the next steps and the appropriate return address if a return is required.

What should I do if a product arrives damaged?

Please write to us at info@jaramari.com and send your order number as well as photos of the packaging and the damaged product. This allows us to review the case quickly.